Privacy Policy

Last updated: 13 September 2026

Sinar Global Hygiene (M) Sdn. Bhd. (SSM 201101023930 (952066-K)) ("SGH", "we", "us") respects your privacy. This policy explains how we collect, use, disclose and protect your personal data, in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).

By using our website or contacting us through our forms, WhatsApp or email, you agree to the practices described in this policy.

1. Personal data we collect

We collect personal data you provide directly, including:

Name, organisation, email address and phone number submitted through our enquiry form.
Messages and details you send us by WhatsApp, email or phone.
Email address submitted through our newsletter sign-up.
Technical and usage data collected through cookies and similar tracking technologies when you visit our website (see section 8).

2. Purposes of processing

We use your personal data to:

Respond to your enquiry and provide the hygiene, contamination-control or related services you request.
Arrange site assessments and prepare quotations.
Send you service updates, newsletters or marketing communications, where you have agreed to receive them.
Maintain records for accounting, contractual and legal purposes.
Improve our website and services, including through analytics.

3. Disclosure of personal data

We do not sell your personal data. We may share it with:

Service providers who support our operations, such as email delivery, form processing, hosting and analytics providers, who process data on our behalf and under our instructions.
Government authorities or regulators, where required by law or a valid legal request.
Professional advisers, such as auditors or lawyers, where necessary.

4. Cross-border transfer

Some of our service providers (for example, email delivery and analytics tools) may process or store data outside Malaysia. Where this happens, we take reasonable steps to ensure your data continues to receive an appropriate level of protection.

5. Retention

We keep personal data only for as long as needed for the purposes it was collected, or as required by law, contract or accounting obligations, after which it is deleted or anonymised.

6. Security

We use reasonable technical and organisational measures to protect your personal data against loss, misuse and unauthorised access, disclosure or alteration. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Your rights

Under the PDPA, you may:

Request access to the personal data we hold about you.
Request correction of inaccurate or outdated personal data.
Withdraw consent to our processing of your personal data, including for marketing.
Object to or request that we limit certain processing.

To exercise these rights, contact us using the details in section 11. We may need to verify your identity before acting on your request, and some requests may affect our ability to provide services to you.

8. Cookies and tracking technologies

Our website uses cookies and similar technologies, grouped as:

Necessary. Required for the website to function (for example, remembering your cookie preferences). Always on.
Analytics. Help us understand how visitors use the site, so we can improve it.
Marketing. Used to measure and improve our advertising.

When you first visit our website, a cookie banner lets you accept all cookies, reject non-essential cookies, or choose your preferences ("Settings"). You can change your choice at any time using "Cookie settings" in the website footer. Necessary cookies cannot be switched off, as the site would not work correctly without them.

9. Marketing communications

If you sign up to our newsletter or agree to receive marketing communications, you can opt out at any time by using the unsubscribe link in our emails or by contacting us directly.

10. Third-party links

Our website may link to third-party websites, including social media platforms. We are not responsible for the privacy practices or content of those websites. Please review their own privacy policies before providing any personal data.

11. Children

Our website and services are intended for businesses and adults. We do not knowingly collect personal data from children.

12. Changes to this policy

We may update this policy from time to time. The "last updated" date at the top of this page shows when it was last revised. We encourage you to review this page periodically.

13. Contact us

If you have questions about this policy or wish to exercise your rights, contact us:

Sinar Global Hygiene (M) Sdn. Bhd.
G-23A & 1-23A, Sky Awani Commercial, Jalan Sentul Pasar, Sentul, 51100 Kuala Lumpur, Malaysia
Email: enquiry@sghygiene.com.my
Phone: +603 6187 6866